When you call for Emergency Roadside Service, one or more of the following, as needed, will be provided to you:
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Emergency Towing
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized Audi dealership or authorized
Audi service facility.
Note: For security reasons, towing service will not be provided to an unattended vehicle - a licensed driver must accompany the vehicle at the time of service.
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Collision
In the event of a collision, Audi 24-Hour Roadside Assistance includes towing directly to the nearest Audi Authorized Collision Repair Facility or Audi Authorized Aluminum Collision Repair Facility.
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Battery Jump Start
A service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided (see "Emergency Towing").
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Flat Tire Change
If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire (if you don't have a properly inflated spare tire, or if the spare is not safely operable, towing service will be provided per the previously mentioned towing parameters). Mounting or dismounting special traction devices such as chains, or repairing a flat tire, are not covered under this program.
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Emergency Fuel Service
If you happen to run out of fuel, an emergency supply of fuel will be delivered to get you on your way. Both the delivery service and the emergency supply of fuel are complimentary.
Note: Emergency fuel delivery service is limited to five times per year.
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Lock-Out Service
If your keys are locked inside your vehicle, Audi 24-Hour Roadside Assistance will assist in getting you back on the road.
Note: If you have lost your keys, contact your authorized Audi Dealer immediately for further assistance.
At your request, a service operator may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership to gain entry. The cost for parts and/or labor to produce replacement keys is not included in this service.
Note: To provide added security for the vehicle owner, registration papers and personal photo identification may be requested at the scene.
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Extrication Service
Audi 24-Hour Roadside Assistance will cover the cost of extricating your vehicle from ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly traveled road that can be serviced with standard automobile servicing equipment.
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Audi Assist
If you are located in close proximity to an Audi dealership that is participating in the Audi Assist light service program, an Audi Assist service vehicle may be dispatched directly from the dealership for jump starts, tire changes, fuel delivery, and other minor repairs.
* Roadside Assistance provided by a third party.
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Roadside Assistance Links:
For immediate assistance anywhere in the U.S. and
Puerto Rico, call Audi 24-Hour Roadside Assistance* toll-free:
1-800-411-9988
1-866-478-3456 (Audi R8 and A8 owners)
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